Frequently Asked Questions

Order and Delivery

Do you offer free shipping?
Yes, we offer free shipping in the Continental US.

How long will it take for my jewelry piece to arrive?
For pieces that are available now, they will arrive in 1-2 weeks. For made-to-order pieces, please allow 4-6 weeks for crafting and delivery.

Can I expedite my order?
Due to the intricate nature of our handmade process, we cannot expedite orders. We prioritize quality over speed.

How do you ship the jewelry?
We ship our jewelry via USPS. You will receive a tracking number once your order has been dispatched.

Jewelry Care

How should I care for my jewelry?

  • Keep it away from chemicals, like perfume and chlorine.
  • Clean with a soft cloth to maintain its shine.
  • Store in a cool, dry place.

How do I care for oxidized silver pieces?
Oxidized silver has a unique dark finish. To maintain its appearance:

  • Avoid using polishing cloths.
  • Do not shower with oxidized silver jewelry.
  • Store away from chemicals and in a sealed bag or box.

What is oxidized/blackened silver?
Oxidized silver, also known as blackened silver, is sterling silver that has been darkened intentionally through a chemical process, giving it a unique, tarnished look.

Ring Sizing

How do I find out my ring size?

How do I measure my ring size at home?

  • Wrap a string or paper strip around your finger. Make sure that you can slip the paper comfortably over your knuckle.
  • Mark where it overlaps.
  • Measure against a ruler.
  • Check our sizing chart online.

purchase to help you determine your size accurately at home.

Returns and Exchanges

What is your return policy?
Return within 15 days if not satisfied, provided it's in original condition. Customized pieces are non-returnable.

How do I initiate an exchange?
Contact us for assistance.

Are return shipping costs covered?
Customers cover return shipping unless it's our error.


I’m interested in an engagement ring. How does this work?
We offer a personalized experience for engagement rings. Reach out directly, and we’ll assist you from gem selection to design finalization.